Recognize, address and resolve conflicts sustainably

To learn how to deal with conflict situations in a constructive way

To prevent conflict by recognizing potentially difficult situations on time

To overcome your inherent fear of conflicts

Attitudes and approaches for dealing constructively with conflicts

Methods and tools to bring about lasting solutions to conflicts

How to deal with conflict situations actively, constructively and consciously

How to prevent conflict situations by recognizing potentially difficult situations at an early stage

To develop attitudes and approaches for dealing with conflict constructively

To use methods and tools to bring about sustainable solutions to conflicts and thus strengthen team cooperation

To recognize and respect the positive potential of conflicts

To differentiate your understanding and perception of conflict situations

To recognize and reflect on your own role and contribution in conflicts

Useful methods and tools for systematic conflict management and resolution

Basic human needs and the topic of fear

Helpful attitude in conflict situations

One's own conditioning on the topic of conflicts: Unconscious prejudices and value systems

Conflict styles and adapted behavior in conflicts

Conflict roles

Behavior as a third party in. conflict

Conflict amplifiers

Intercultural conflict dynamics

Classification of conflicts

Conflict diagnosis

Strategies and tools for conflict management and resolution

Principles of mediation

Different mediative approaches

Preparatory task

Teaching input

Transfer tasks: Committed actions to implement in your own field of activity

Case work - on own current cases and situations

Individual reflection

Group work

Learning dossier/handout